We accept applications from adults who require safe, stable accommodation and additional support. Eligibility is assessed based on individual circumstances to ensure we can provide the most appropriate accommodation and support.

No. While some residents are referred by local authorities, charities, healthcare providers, and support organisations, we also welcome direct enquiries from individuals seeking supported accommodation. Our team will discuss your circumstances and advise you on the most suitable next steps.

Once we receive your enquiry or referral, our team will review your circumstances, discuss your support needs, and explain the next steps. If suitable accommodation is available, we will arrange an assessment and support you through the move-in process.

You can report maintenance issues through our Report a Repair page, by contacting our support team, or by calling us directly if the issue is urgent.

Support is tailored to your individual needs and may include help with independent living skills, budgeting, accessing benefits, healthcare, education, employment, and connecting with local support services.

We recommend bringing personal clothing, toiletries, medications, important documents, and any personal belongings that will help you feel comfortable in your new home. Our team will provide further guidance before your move-in date.

Yes. Visitors are welcome during approved visiting hours. However, visitors are not permitted after 10:00 PM, and overnight stays (sleepovers) are not allowed. These rules help ensure the safety, privacy, and wellbeing of all residents.

The length of your stay depends on your individual support plan and housing needs. Our aim is to help you progress towards greater independence at a pace that is right for you.

We are committed to providing a high standard of service. If you have a complaint or concern, please speak to a member of our team or submit a complaint through our website. We will investigate the matter fairly, treat your concerns with respect, and keep you informed throughout the process.

You can reach our team by phone, email, or through the Contact Us page on our website. We are always happy to answer your questions and provide support.